FAQ

Coffee Types

What are the different type of coffee roasts?

Light Roast: Roasted for the least amount of time. Light roasts have the most caffeine (by volume) and the most acidity. The acidity in light roasts is often accompanied by a citrus or lemon tone which some people find pleasing to the palate.

Medium Roast: Slight more body than a light roast and less acidity. Medium roasts are the most popular and are considered to have balanced flavors. The acidity and body of a medium roast can vary but are usually somewhere in the middle.

Meduium Dark Roast: Roasted a little longer than the average medium roast. A richer fuller flavor with more body and less acidity.

Dark Roast: Sweeter flavors because the sugars in the coffee beans have time to caramelize. They have the least acidity and caffeine of all the coffee roasts and the longer roasting process gives it a richer flavor and full body resulting in a buttery finish. French roast is considered the darkest roast and has a smoky flavor. 

Extra Dark Roast: Roasted a little longer than the average dark roast. Common flavors of extra dark roast coffee are often described as dark cocoa and brown spice with a smokey aftertaste.

Ordering & Delivery

How do I cancel my order?

There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via info@cravecoffee.ca, we may be able to cancel your order before it’s processed.

When will my order arrive?

Local delivery orders within Brantford, ON and surrounding areas are delivered same day or within 24 hours.

Orders that require shipping within Canada will be delivered within 3 to 10 days. You'll be able to track your order through a Canada Post or UPS tracking number.

How much is shipping?

Local delivery within Brantford, ON and surrounding areas depending on postal code is FREE.

Shipping across Canada has a flat rate of $15.99 and is FREE for orders over $60.00.

Returns

Can I return an item?

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused, unopened and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.